Where can I download the products’ owner’s manuals?

  • You can download PDF versions of our products’ Owner’s Manuals here. In order to open the Owner’s Manuals, you’ll need to download Adobe’s Acrobat Reader.
    Get Adobe Reader

I’m having trouble processing my order or have a question about the product. Where do I find help?

You may contact TKO’s sales department:

  • by email: sales@tko.com
  • by using the Contact Us section of the TKO site: http://www.tko.com/support/contact-us
  • by phone: 1.866.856.3488 ext. 2 – Monday through Friday, 8:00am through 5:00pm CST.

What forms of payment do you accept?

  • We accept all major credit cards (VISA, MasterCard, American Express & Discover) with a U.S. billing address.

How do you ship the products?

  • Most orders will ship via UPS but larger/heavier orders will ship via LTL Carrier (truck). All internet purchases that go via LTL will automatically include Residential Delivery, Lift Gate and Inside Delivery charges.

How long does it take to receive my order?

  • Orders generally ship within 1-2 business days and can take an additional 3-5 business days of transit to be delivered to the final destination.

Can you ship out of the country?

  • Yes. For international shipping quotes, please contact us directly
    • by phone: 1.866.856.3488 ext. 2
    • by email: sales@tko.com

I did not get a confirmation.

  • You should receive an email soon after making a purchase from www.tko.com. If you still haven’t received a confirmation/receipt email an hour or so after the transaction has taken place, please contact us directly by phone (1.866.856.3488) or by email (sales@tko.com) and we’ll send you one. Be sure when finalizing the transaction that you have entered your correct current email address.

Can I return an item?

  • Yes. Please contact TKO Sports Group by phone (1.866.856.3488) or by email (sales@tko.com) to obtain an RA# (Return Authorization). Once the product has been received, inspected and approved, then a credit can be issued. Credits or refunds are not offered for the return shipping charges and if the returned item is not approved for a credit, you are then responsible for any re-shipping charges.

Is this a secure site?

  • Yes. TKO Sports Group respects your personal information and will NOT sell or distribute it to 3rd-party solicitors or anyone else. We have and SSL Certificate which adds an additional layer of protection against hackers or any malicious software or websites. This ensures that your information is safe with us. The identity of TKO Sports Group USA Limited (www.tko.com) at Houston, TX USA has been verified by DigiCert High Assurance EV CA-1. For more information, visit http://www.digicert.com/help